The goal of this survey is simple - to strengthen partnerships, retain more customers, and reduce unnecessary tender and revenue risk.
There are 7 questions, and a summary section at the end to gauge exposure / awareness of the wider Multigate offering. This information will provide direction on subsequent points of action.
In answering each of the questions, choose the statement that most accurately describes your customer scenario.
(Note, not all answers will be measured equally. Those that indicate a higher flight risk will have a weighting applied. This helps us understand which customers need immediate attention).
Please populate the comment section, so detail and specifics can be captured.
What is the customer’s understanding of Multigate’s full offering and broader value proposition?
